Knowledge Management syllabus r – 2008
UNIT I KNOWLEDGE MANAGEMENT
KM Myths – KM Life Cycle – Understanding Knowledge – Knowledge, intelligence Experience – Common Sense – Cognition and KM – Types of Knowledge – Expert Knowledge – Human Thinking and Learning.
UNIT II KNOWLEDGE MANAGEMENT SYSTEM LIFE CYCLE
Challenges in Building KM Systems – Conventional Vrs KM System Life Cycle (KMSLS)– Knowledge Creation and Knowledge Architecture – Nonaka’s Model of KnowledgeCreation and Transformation. Knowledge Architecture.
UNIT III CAPTURING KNOWLEDGE
Evaluating the Expert – Developing a Relationship with Experts – Fuzzy Reasoning and the Quality of Knowledge – Knowledge Capturing Techniques, Brain Storming – Protocol Analysis – Consensus Decision Making – Repertory Grid- Concept Mapping –Blackboarding.
UNIT IV KNOWLEDGE CODIFICATION
Modes of Knowledge Conversion – Codification Tools and Procedures – Knowledge Developer’s Skill Sets – System Testing and Deployment – Knowledge Testing – Approaches to Logical Testing, User Acceptance Testing – KM System Deployment Issues – User Training – Post implementation.
UNIT V KNOWLEDGE TRANSFER AND SHARING
Transfer Methods – Role of the Internet – Knowledge Transfer in e-world – KM System Tools – Neural Network – Association Rules – Classification Trees – Data Mining and Business Intelligence – Decision Making Architecture – Data Management – Knowledge Management Protocols – Managing Knowledge Workers.
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